1. Why This Policy Matters
A clear, fair refund policy helps build trust, increase conversions, and reduce cart abandonment. Approximately 77% of consumers consider a retailer’s return policy a significant factor before completing a purchase Signifyd. Offering transparent returns not only satisfies customers—it can increase retention and long-term brand loyalty TidioBigCommerce.
2. Return Timeframes
- Standard Returns: You can return most items within 30 days of delivery for a full refund or exchange TidioSquarespace.
- Extended Options: Need more flexibility? We offer store credit returns up to 60 days post-delivery ReturnLogic.
- These timeframes strike a balance—meeting customer expectations while protecting against rushed or fraudulent behavior ShipBobCahoot.ai.
3. Eligibility & Item Condition
To qualify:
- Items must be unused and in original condition and packaging, with all tags intact youcanbook.meShopify.
- Non-returnable items:
- Final sale or deeply discounted items
- Perishable goods (e.g. food, beauty samples)
- Custom or personalized orders TidioEBizCharge.
4. Types of Returns & Refunds
Depending on your situation, you may receive:
- Full Refund: Returned funds to your original payment method.
- Store Credit: Preferred for returns after 30 days or final sale items.
- Exchange: If available, you can opt for a replacement product or alternate option.
5. How to Submit a Return
- Contact our support team within the eligible timeframe via email or our help portal.
- Provide your order number, the item(s) you wish to return, and reason for return.
- We’ll review and, if approved, issue a Return Authorization (RA) along with return instructions and, if applicable, a prepaid shipping label.
Self-service features like return portals and QR shipping labels can streamline processes and enhance customer convenience Reddit.
6. Shipping Costs & Packaging
- QuickDeals Covers return shipping if item is defective or incorrect; otherwise, customers are responsible for return shipping.
- Use secure packaging for returns—include RA number visibly. We may refuse or deduct value from partial or damaged returns.
7. Refund Processing
Once we receive and inspect your return:
- Refunds are processed via your original payment method within 5–10 business days.
- Store credits or exchanges are processed within 3 business days.
- We’ll notify you by email once your return is accepted and when your refund is issued BigCommerce.
8. Digital Shoplifting & Fraud Prevention
Due to rising return fraud (e.g., empty boxes, false claims), we may:
- Require the item be received and verified before issuing refunds.
- Delay refunds up to 7 days post-confirmation to ensure integrity Investopedia.
- Request proof of condition (e.g., photos) if needed.
These steps help us ensure fair treatment for all customers.
9. Cancellations
- Before shipping: Contact us immediately for a full refund.
- After dispatch: Orders in transit can follow standard return procedures once delivered.
10. Dispute & Chargeback Policy
We encourage contacting our support team first to resolve issues. Chargebacks should be a last resort—resolutions are quicker and more customer-friendly when handled directly.
11. Legal Compliance
We may adjust this policy to follow regional or legal requirements. For example, certain jurisdictions mandate returns on faulty goods, even after stated windows TidioEBizCharge.
12. Display & Access
Our refund policy is accessible in the footer, checkout flow, order emails, and customer support pages to ensure clarity at every step ShopifyTermsFeed.
13. Summary Table
| Scenario | Eligibility | Action Required | Outcome |
|---|---|---|---|
| Return within 30 days | Yes | Submit RA, return item | Full refund |
| Return within 31–60 days | Yes | Same | Store credit |
| Defective or incorrect order | Yes | Contact us within 7 days | Free return + refund |
| Cancellations before shipping | Yes | Contact before dispatch | Full refund |
| Returns past 60 days | Generally no | Contact support | Case-by-case basis |
| Fraud prevention steps | Applies always | RA, verification needed | Delayed but protected refund |
14. Best Practices We Follow
To make this policy effective:
- We write in plain, reader-friendly language to avoid confusion Ryder.
- We ensure the policy is visible and accessible across your shopping journey ShopifyBigCommerce.
- We define clear conditions, timelines, and refund options—boosting transparency and trust Cahoot.ai.
15. Final Thoughts
At QuickDeals, your satisfaction matters. Our Refund Policy is designed to be clear, fair, and trustworthy—protecting both your rights as a shopper and our ability to serve you efficiently.
If you have any questions or need help, don’t hesitate to reach out to our customer support. We’re here to make shopping with us smooth, secure, and rewarding.